Conflict Resolution within Health & Social Care

Conflict Resolution within Health & Social Care

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This course aims to provide the learner with appropriate communication techniques, as well as the recognition of signs of aggression and control measures that can be put in place should an incident arise. This course will also teach you how to manage challenging or violent behaviour and possible triggers to this behaviour.  Finally, you will learn about where the use of physically restraint in relation to current legislation.

The course is aimed at people who work in:

  • The community
  • Clients home
  • Nursing homes
  • Hospitals
  • Lone working
  • Isolation

Course Content

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